We have a 14-day return policy. If 14 days have gone by since your purchase, refund or exchange are no longer an option. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in it's original packaging. All refunds and exchanges must be accompanied by a receipt or proof of purchase. Worn, adjusted or damaged products cannot be refunded or exchanged.
To make a return, email customerservice@chychy.co
Please note All SALE, Personalized Orders and Custom Pieces are considered FINAL SALE and are not returnable or exchangeable unless defective.
Additional non-returnable items:
- Gift cards
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, such as damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
Chy reserves the right to deny any unreasonable repairs, returns, and exchanges.