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Hassle Free Refunds

    Return policy

    We have a 14-day return policy. If 14 days have gone by since your purchase, refund or exchange are no longer an option. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in it's original packaging. All refunds and exchanges must be accompanied by a receipt or proof of purchase. Worn, adjusted or damaged products cannot be refunded or exchanged. 

    To make a return, email customerservice@chychy.co

    Please note All SALE, Personalized Orders and Custom Pieces are considered FINAL SALE and are not returnable or exchangeable unless defective.

    Additional non-returnable items:

    • Gift cards

    There are certain situations where only partial refunds are granted:

    • Any item not in its original condition, such as damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 14 days after delivery.

    Chy reserves the right to deny any unreasonable repairs, returns, and exchanges.