Shipping policy

SHIPPING & DELIVERY POLICY

Last updated March 01, 2024

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://chychy.co/pages/terms-and-conditions-policy.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping
We offer free shipping on orders over $99.

Standard Shipping Fees
We also offer standard shipping at the following rates:

For orders above $99 the shipping fee is $9. 

If you select an standard shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only. All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 5 days after the day we accept your order. For more information please refer to our Terms.

DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to the following countries:

America:
• United States
• Canada
• Mexico
• Chile
• Costa Rica

Europe:
• United Kingdom
• France
• Germany
• Sweden

Asia:
• Japan
• South Korea
• Singapore
• Thailand
• Philippines
• Indonesia

Oceania:
• Australia 
• New Zealand 

Free shipping is valid for international orders over $99.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes. 

	Estimate days to be delivered
United States	8-12 days
Canada	10-16 days
Mexico, Chile	10-15 days
Costa Rica	2-4 days
Europe (United Kingdom, France, Germany, Sweden)	10-12 days
Asia (Japan, South Korea, Singapore, Thailand, Philippines, Indonesia)	3-9 days
Oceania (Australia, New Zealand)	8-16 days

 

Note: These are estimate delivery days, it may arrive sooner or a few days of delay during festive days. 

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://chychy.co/pages/return-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
• Email: customerservice@chychy.co